{"id":7815,"date":"2024-04-17T17:02:16","date_gmt":"2024-04-17T14:02:16","guid":{"rendered":"https:\/\/prana.ua\/?page_id=7815"},"modified":"2024-04-18T17:54:23","modified_gmt":"2024-04-18T14:54:23","slug":"harantijni-zobov-iazannia","status":"publish","type":"page","link":"https:\/\/prana.ua\/en\/harantijni-zobov-iazannia\/","title":{"rendered":"Warranty obligations"},"content":{"rendered":"

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In this section, you will find details about the Manufacturer’s Warranty for ventilation systems with heat recovery TM PRANA.<\/strong><\/p><\/blockquote>\n

The manufacturer’s warranty period for the product is 24 (twenty-four) months<\/strong>. During this period, the use of the product for its intended purpose is guaranteed, subject to the rules of transportation, storage and operation.<\/p>\n

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The warranty period for goods sold through a retail network shall be calculated from the date of sale to the consumer. Necessary, accessible and reliable information about the goods subject to warranty repair (maintenance) or warranty replacement shall be provided by the manufacturer (seller) to the consumer in the operational documents attached by the manufacturer to the goods.<\/p>\n

The operational documents include: textual, graphic, and design documents that, individually or together, make it possible to familiarize oneself with the consumer properties of the goods and which define the rules for their transportation, storage, and operation. The goods shall be accepted for warranty service only if they are accompanied by the operating documents and original packaging. The warranty card must be filled out by the seller upon transfer of the goods. In the event of product failure due to non-compliance with the rules of storage, transportation and operation, in the absence of a warranty card, original packaging, damage caused by an emergency increase in mains voltage or use of the product for other purposes or with existing mechanical damage, the consumer loses the right to warranty service.<\/p>\n

Air purification filters belong to the category of goods that cannot be exchanged (returned). Accordingly, they are not covered by the warranty.<\/p>\n

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Return, exchange, repair of goods.<\/h5>\n

According to the Law of Ukraine \u00abOn Protection of Consumer Rights\u00bb<\/strong>: You have the right to return or exchange goods of good quality within 14 days from the date of purchase.<\/strong><\/p>\n

Mandatory conditions:<\/strong><\/p>\n